Which term describes teaching skills for dealing with difficult situations in direct, firm, and clear ways?

• A. Behavioral rehearsal
• B. Assertive training
• C. Modeling
• D. Feedback

Answer: (B)

Assertiveness training focuses on helping people handle difficult interactions by communicating directly, firmly, and clearly while still respecting others. It teaches how to express needs and boundaries, say no when appropriate, and negotiate solutions without slipping into passivity or aggression. In practice, this training often uses role-playing (behavioral rehearsal) to practice responses, demonstrates effective behavior through modeling, and provides structured feedback to sharpen tone, wording, and timing. While those techniques are common within the training, the overall term that describes the teaching of these skills is assertiveness training.